Terms and Conditions

By purchasing a coaching or advisory session package, you agree to the following Terms and Conditions. 

1. Purchase and Payment 
   By purchasing a session package (“Services”) through McKinley Advisors, Inc. (“McKinley”), the purchaser (“Client”) acknowledges and agrees to be responsible for payment of the full package fee at the time of purchase. The individual receiving the Services is referred to as the “Participant.” The Client and Participant may be the same individual. Access to the Services is confirmed upon receipt of full payment. Session packages are personal to the registered Participant; substitution of the  Participant is subject to McKinley’s approval. Pricing is as listed on our website at the time of purchase. 
   

2. Cancellation and Refunds 
   Clients may cancel a session package by providing written notice to McKinley. 
   Cancellations received within [7] days of purchase, and before the Participant’s first session has occurred, are eligible for a 100% refund. 
   Cancellations received after the first session, but before [50%] of the purchased sessions have been completed, are eligible for a 50% refund. 
   Cancellations requested after [50%] of the purchased sessions have been completed are not eligible for a refund. 
   
   Refunds will be processed within 30 days of receipt of the cancellation notice. McKinley is not responsible or liable for any refunds, reimbursements, or other remedies arising from an unauthorized purchase. It is the sole responsibility of the Client to secure any required personal or organizational approvals prior to purchasing the Services. 
   

3. Scheduling and Package Validity 
   Sessions are scheduled through McKinley’s online booking system and must be used within [6 months] of the purchase date, after which unused sessions will expire. McKinley is not responsible for sessions that expire unused due to the Participant’s failure to schedule. Sessions cancelled or rescheduled by the Participant with fewer than 4 hours’ notice may be counted as used at the coach’s discretion. 
   

4. Session Recordings 
   Except as permitted in Section 10, Recording sessions in any manner is strictly prohibited.  
   

5. Service Modifications 
   McKinley reserves the right to make changes to session format, scheduling tools, or assigned coach or advisor without liability, provided the overall intent and quality of the Services is maintained. 
   

6. Publicity, Use of Name, and Likeness 
   Client grants McKinley the right to reference the Services provided to Client and its Participants, in de-identified or aggregate form, in promotional, marketing, and educational materials, including but not limited to McKinley’s website, social media, and printed materials. McKinley will not use Participant’s name, likeness, or direct quotes in any public materials without the Participant’s prior written consent.  
   

7. Confidentiality 
   During the course of the Services, Client, Participant, and McKinley may each gain access to confidential and/or proprietary information of the other, including information which has been identified as confidential or which by the nature of the circumstances surrounding disclosure ought in good faith be treated as confidential (“Confidential Information”). Each party agrees to take commercially reasonable measures to protect the other’s Confidential Information and to use it solely for purposes of the Services. 
   
   Confidential Information does not include information that is or becomes publicly available through no breach of these Terms, was lawfully known to the receiving party before disclosure, is independently developed without use of the Confidential Information, or is lawfully received from a third party without restriction. A party may also disclose Confidential Information to the extent required by law. 
   

8. Intellectual Property 
   Any worksheets, frameworks, templates, or other materials developed by McKinley and provided to Client or Participant as part of the Services are the property of McKinley. Client and Participant are licensed to use such materials for personal or internal professional use only and may not reproduce, distribute, or share them without McKinley’s prior written permission. 
   

9. Use of Generative AI 
   McKinley may use generative artificial intelligence (“AI”) tools and technology to assist in background research, document drafting, and other tasks. This technology enables McKinley to provide more efficient and cost-effective services; it is never a substitute for the expertise and judgment of its coaches and advisors. McKinley exercises professional judgment in reviewing AI-generated contentfor accuracy and appropriateness for the Services. McKinley exclusively utilizes paid, enterprise-level AI services with strict data privacy controls and does not use free or public AI services that may retain or train on Client or Participant data. All data processing complies with our confidentiality obligations and applicable law. 
   

10. Session Transcription and Summaries 
    McKinley may use Zoom or similar technology to transcribe or generate notes or automated summaries of coaching sessions. Participant will be notified when such functionality is being used and may request that it be disabled. Any transcript, notes, or summary generated through this functionality will be treated as Confidential Information. McKinley may provide an automated session summary to Participant. Any automated summary may contain errors or omissions and should not be considered a complete or verbatim record of the session. 
    

11. Nature of Services.  
    The Services are intended to provide professional coaching, guidance, and advisory support and are not medical, mental health, legal, accounting, financial, or other licensed professional services. Participant remains solely responsible for all decisions, actions, and results arising from Participant’s participation in the Services. 
    

12. Employer Sponsored Engagement.  
    When the Client is the Participant’s employer or other sponsoring organization, McKinley will not disclose the content of the Participant’s individual coaching conversations to Client without the Participant’s consent, except as otherwise agreed in advance with the Participant or required by law. McKinley may provide Client with administrative information regarding the Participant’s participation, scheduling, or completion of the Services.
    

13. Compliance with Laws 
    Participant agrees to comply with all applicable laws, statutes, regulations, and codes while participating in the Services. 
    

14. Mutually Held Expectations on Discrimination, Harassment, and Intimidation 
    At McKinley, we are committed to building an environment that does not just welcome diversity, equity, and inclusion but also makes it a core value in our work. We ask our Clients to join us in mutual agreement to uphold these values. To that end, we both agree that for the duration of the Services: 
    Participant and McKinley will treat each other with respect and dignity; 
    Harassing, discriminatory, or derogatory behavior or language toward any individual involved in the Services is unacceptable and must be reported immediately to McKinley; 
    We will work together to immediately address the behavior of any individual in conflict with these values, which may lead to actions ranging from verbal feedback or reprimand to reduction in involvement or removal from the Services. 
    
    McKinley reserves the right to remove or deny continued access to the Services to any Participant whose conduct violates these expectations, without refund. 
    

15. Disclaimer and Limitation of Liability 
    The Services are provided on an “as-is” basis. McKinley makes no guarantee of specific outcomes or results from coaching or advisory Services. To the fullest extent permitted by law, McKinley’s total liability arising out of or related to the Services shall not exceed the amount Client paid for the applicable session package, and McKinley shall not be liable for indirect, incidental, or consequential damages. 
    

16. Governing Law 
    These Terms and Conditions shall be governed by the laws of the District of Columbia. Any claim or cause of action arising out of or connected with these Terms shall be brought exclusively in the local or federal courts of the District of Columbia, and the parties consent to the personal jurisdiction of such courts and waive all objections to such jurisdiction and venue. 
    

17. Agreement 
    These Terms and Conditions constitute the entire agreement between McKinley, Client and Participant with respect to the Services and supersede all prior agreements, understandings, or representations. McKinley may update these Terms from time to time; the version in effect at the time of purchase will govern that purchase. 
    

18. Force Majeure 
    McKinley will not be liable for any delay or failure to provide the Services due to circumstances beyond its reasonable control, including severe weather, natural disasters, widespread technology or internet outages, government actions, or illness or other unavailability of the assigned coach or advisor. In such circumstances, McKinley will use reasonable efforts to reschedule any affected session without additional charge to Client.